Customer Feedback Management (CFM) System

In any organisation or operation, customer relationship management is vital for businesses to thrive in today fast-moving business world. Our customer feedback management (CFM) system are designed to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships.  It guarantees customer satisfaction by ensuring close loop management to all channels of feedback.

Combuilder's CFM software is highly scalable and customisable, allowing businesses to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalise customer service based on the customer's known history and prior interactions with your business. Combuilder's system breaks ground in customer relationship management system, allowing all support issues raised by customer via a web log in or through their mobile device. The process doesn't stop there - any logged issues will be immediately assigned to respective departments depending on their severity, ensuring that the loop is closed and that resources are brought to bear.

Business Benefits

  • Obtain a wider customer base
  • Establish better communication channels
  • Ensure high customer satisfaction
  • Ensures high level of customer loyalty
  • Platform allows ease of tracking and management of complaint
  • Performance hotspots are quickly identified and rectified
  • Positive team culture has developed
  • Better corrdination and cooperation within the team
  • Automated analytics and reporting on performance for management

Customer Feedback Management System Enquiry